Dial House Medical Centre

In line with the rest of the NHS, we have a Zero Tolerance Policy towards violent or aggressive patients. Aggression is taken to include verbal aggression or threatening behaviour. Any patient behaving in an aggressive or threatening manner towards any member of the practice team, other patients or visitors will be removed from the practice list.

An act of violence by a patient to a member of the practice team, another patient or visitor or damage to practice property will result in the police being called, removal of the patient from the premises, possible criminal proceedings and immediate removal from the practice list.